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Law firm considers Vodafone class action

investigating a class action against the telco to recover losses suffered by customers over the past three years

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Vodafone service complaints soar 96 per cent: TIO

New complaints regarding Vodafone services were up 96 per cent in the second half of 2010, according to the Telecommunications Industry Ombudsman (TIO).

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TIO and Exetel settle Federal Court case

The Federal Court battle between the Telecommunications Industry Ombudsman (TIO) and ISP, Exetel, is officially over.

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TIO: Consumer resilience in solving telco complaints

Consumers who contact the Telecommunications Industry Ombudsman (TIO) report recurring and time-consuming contacts with telecommunication service providers in trying to solve their complaint.

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Roaming complaints to TIO down; disputed charges increase

Fewer consumers are complaining to the Telecommunications Industry Ombudsman (TIO) about global roaming charges but it also claimed a greater proportion are disputing bills of $5000 or more.

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Consumer awareness of TIO grows in Australia

Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.

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Telco complaints drop to five-year low

The Telecommunications Industry Ombudsman (TIO) reports new consumer complaints were at a five-year low in the 2013 financial year, totalling 18.1 per cent less than the previous year.

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Excess data usage charges a rising issue for mobile network consumers: TIO

Complaints regarding excess data usage charges are on the rise in Australia according to the Telecommunications Industry Ombudsman (TIO).

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Telco complaints hit six-year low

Complaints to the Telecommunications Industry Ombudsman (TIO) have dropped by 29 per cent to a six-year low, according to the Communications Alliance.

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Industry bodies welcome decrease in TIO complaints

Non-governmental organisation, The Australian Communications Consumer Action Network (ACCAN) and telecommunications industry body, Communications Alliance, have welcomed the downward trend of...

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Telco complaints hit nine-year low as NBN migration bares fruit

Telecommunications consumer complaints to the industry ombudsman have fallen to their lowest level in nine years during the most recent quarter according to figures released by the Telecommunications...

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Law firm considers Vodafone class action

investigating a class action against the telco to recover losses suffered by customers over the past three years

View Article

Vodafone service complaints soar 96 per cent: TIO

New complaints regarding Vodafone services were up 96 per cent in the second half of 2010, according to the Telecommunications Industry Ombudsman (TIO).

View Article


TIO and Exetel settle Federal Court case

The Federal Court battle between the Telecommunications Industry Ombudsman (TIO) and ISP, Exetel, is officially over.

View Article

TIO: Consumer resilience in solving telco complaints

Consumers who contact the Telecommunications Industry Ombudsman (TIO) report recurring and time-consuming contacts with telecommunication service providers in trying to solve their complaint.

View Article


Roaming complaints to TIO down; disputed charges increase

Fewer consumers are complaining to the Telecommunications Industry Ombudsman (TIO) about global roaming charges but it also claimed a greater proportion are disputing bills of $5000 or more.

View Article

Consumer awareness of TIO grows in Australia

Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.

View Article


Telco complaints drop to five-year low

The Telecommunications Industry Ombudsman (TIO) reports new consumer complaints were at a five-year low in the 2013 financial year, totalling 18.1 per cent less than the previous year.

View Article

Excess data usage charges a rising issue for mobile network consumers: TIO

Complaints regarding excess data usage charges are on the rise in Australia according to the Telecommunications Industry Ombudsman (TIO).

View Article

Telco complaints hit six-year low

Complaints to the Telecommunications Industry Ombudsman (TIO) have dropped by 29 per cent to a six-year low, according to the Communications Alliance.

View Article
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