Law firm considers Vodafone class action
investigating a class action against the telco to recover losses suffered by customers over the past three years
View ArticleVodafone service complaints soar 96 per cent: TIO
New complaints regarding Vodafone services were up 96 per cent in the second half of 2010, according to the Telecommunications Industry Ombudsman (TIO).
View ArticleTIO and Exetel settle Federal Court case
The Federal Court battle between the Telecommunications Industry Ombudsman (TIO) and ISP, Exetel, is officially over.
View ArticleTIO: Consumer resilience in solving telco complaints
Consumers who contact the Telecommunications Industry Ombudsman (TIO) report recurring and time-consuming contacts with telecommunication service providers in trying to solve their complaint.
View ArticleRoaming complaints to TIO down; disputed charges increase
Fewer consumers are complaining to the Telecommunications Industry Ombudsman (TIO) about global roaming charges but it also claimed a greater proportion are disputing bills of $5000 or more.
View ArticleConsumer awareness of TIO grows in Australia
Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.
View ArticleTelco complaints drop to five-year low
The Telecommunications Industry Ombudsman (TIO) reports new consumer complaints were at a five-year low in the 2013 financial year, totalling 18.1 per cent less than the previous year.
View ArticleExcess data usage charges a rising issue for mobile network consumers: TIO
Complaints regarding excess data usage charges are on the rise in Australia according to the Telecommunications Industry Ombudsman (TIO).
View ArticleTelco complaints hit six-year low
Complaints to the Telecommunications Industry Ombudsman (TIO) have dropped by 29 per cent to a six-year low, according to the Communications Alliance.
View ArticleIndustry bodies welcome decrease in TIO complaints
Non-governmental organisation, The Australian Communications Consumer Action Network (ACCAN) and telecommunications industry body, Communications Alliance, have welcomed the downward trend of...
View ArticleTelco complaints hit nine-year low as NBN migration bares fruit
Telecommunications consumer complaints to the industry ombudsman have fallen to their lowest level in nine years during the most recent quarter according to figures released by the Telecommunications...
View ArticleLaw firm considers Vodafone class action
investigating a class action against the telco to recover losses suffered by customers over the past three years
View ArticleVodafone service complaints soar 96 per cent: TIO
New complaints regarding Vodafone services were up 96 per cent in the second half of 2010, according to the Telecommunications Industry Ombudsman (TIO).
View ArticleTIO and Exetel settle Federal Court case
The Federal Court battle between the Telecommunications Industry Ombudsman (TIO) and ISP, Exetel, is officially over.
View ArticleTIO: Consumer resilience in solving telco complaints
Consumers who contact the Telecommunications Industry Ombudsman (TIO) report recurring and time-consuming contacts with telecommunication service providers in trying to solve their complaint.
View ArticleRoaming complaints to TIO down; disputed charges increase
Fewer consumers are complaining to the Telecommunications Industry Ombudsman (TIO) about global roaming charges but it also claimed a greater proportion are disputing bills of $5000 or more.
View ArticleConsumer awareness of TIO grows in Australia
Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.
View ArticleTelco complaints drop to five-year low
The Telecommunications Industry Ombudsman (TIO) reports new consumer complaints were at a five-year low in the 2013 financial year, totalling 18.1 per cent less than the previous year.
View ArticleExcess data usage charges a rising issue for mobile network consumers: TIO
Complaints regarding excess data usage charges are on the rise in Australia according to the Telecommunications Industry Ombudsman (TIO).
View ArticleTelco complaints hit six-year low
Complaints to the Telecommunications Industry Ombudsman (TIO) have dropped by 29 per cent to a six-year low, according to the Communications Alliance.
View Article